Refund policy
Return & Exchange Policy
Please note: Sale items are not eligible for return, exchange, or refund.
Return & Exchange Guidelines
- Requests for return or exchange must be made within 7 days of delivery.
- A flat fee of ₹100 applies to both returns and exchanges.
- If exchanging for a higher-priced item, you’ll need to pay the difference. If the new item is of lesser value, we will provide store credit for the difference.
- Returns or exchanges will only be accepted if the product is unused, in its original packaging, and with all tags intact.
Damaged or Defective Products
- If you receive a damaged or defective product, please share clear photos via Email or WhatsApp to initiate a return/exchange.
- Once the item is picked up and reaches us, a quality check (1-3 business days) will be conducted before confirming the return/exchange.
- Please note: "Damage" does not cover concerns related to product design or style preferences.
- No return fee applies for damaged products. However, shipping charges are non-refundable.
Exchange Process
- Quality check of the returned item will be completed before proceeding with an exchange.
- Pickup for exchange orders will be scheduled within 1-3 business days after confirmation.
- Once we receive your returned item (usually within 6-7 business days), we will process either a store credit or dispatch the exchanged product.
Important Notes:
- Each item is eligible for return/exchange only once.
- Garments that have been altered by the customer are not eligible for return or exchange.
How to Request a Return/Exchange
- Submit your request via our Return & Exchange portal.
- Provide details along with images if the item is damaged or defective.
- A return pickup within India will be arranged for a fee of ₹100.